KYC verification
Identity verification, also called KYC, is required before FairTicks can process a payout. This page explains when KYC becomes available, how the verification flow works, which statuses you may see, and what to do at each step.
FairTicks asks for identity verification when it matters for payout. You do not need KYC before purchase, before trading, or before passing a Training account.
What is KYC?
KYC means Know Your Customer. It is an identity verification process used before payout to confirm that the person requesting payout matches the FairTicks user account.
FairTicks uses a verification partner to perform the identity check. The verification process can include a document scan, a selfie or liveness check, and an identity review.
KYC is not a trading rule. It is a payout verification step.
When does KYC become available?
The KYC action becomes available when the Live / Straight account satisfies the other payout eligibility conditions. If those conditions are not complete yet, the KYC action can stay locked.
This means KYC is not normally requested while you are still in Training or while your payout is not otherwise ready. The goal is to avoid asking you to verify before payout is realistically available.
Conditions checked before KYC unlocks
Before KYC can be started from the payout page, FairTicks checks whether the account is financially eligible for payout before identity verification.
| Condition | What it means | Why it matters |
|---|---|---|
| Live / Straight account in good standing | The account must be active and eligible. | Payout cannot be requested from a blocked lifecycle state. |
| Minimum Live / Straight account days | The account must complete the required calendar days since Live activation. | Prevents payout immediately after Live creation. |
| Minimum trading days | The Live / Straight account must complete the required active trading days. | Shows real Live-stage activity before payout. |
| NP Score requirement | The current NP cycle must satisfy the required NP Score days. | Ensures payout activity is based on valid trading behavior. |
| Consistency rule | The best-day ratio must be within the allowed threshold. | Prevents payout eligibility from depending too much on one dominant day. |
| Minimum eligible profit | The account must have at least the minimum available payout profit shown in the dashboard. | Payout must meet the minimum payout amount. |
| Valid profit split | The account must have a valid payout split configured. | If the split is missing or invalid, the payout requires admin review before it can proceed. |
| No pending payout | The account must not already have a pending, processing, or approved payout request. | Prevents duplicate payout requests. |
| No open positions | All positions must be closed. | Payout is calculated from realized profit only. |
If one of these conditions is not complete, KYC can remain locked even if you want to verify early. Check the payout page to see which condition is still missing.
Why FairTicks waits before asking for KYC
Identity verification takes time and can require documents, a camera, and additional review. FairTicks avoids asking for KYC too early so traders are not sent through verification before they are close to payout eligibility.
You can buy, trade, pass Training, and generate a Live / Straight account without completing KYC first. KYC becomes relevant when payout eligibility is being prepared.
KYC is per user, not per account
KYC belongs to your FairTicks user profile. Once your identity is approved, the approved status applies to your user account, not only to one specific trading account.
You have two eligible Live / Straight accounts under the same FairTicks user.
You complete KYC once.
Your approved KYC status can be used for payout eligibility on accounts under that same user, as long as no additional review is required.
If FairTicks requires additional review later for compliance, security, or account-protection reasons, payout processing may still require review. KYC approval does not override all other payout checks.
KYC flow step by step
- You open the payout page for a Live / Straight account.
- FairTicks checks the payout eligibility conditions.
- If the other payout conditions are complete, the KYC action becomes available.
- You start the KYC verification session.
- You complete the hosted verification flow with the verification partner.
- The verification decision is returned to FairTicks.
- Your KYC status updates in your dashboard.
- If approved and all payout conditions remain satisfied, payout request can become available.
KYC approval is one condition. Payout also requires the account to remain eligible, with no open positions, no pending payout, sufficient eligible profit, and all other payout conditions satisfied.
KYC statuses you may see
| Status | What it means | What to do |
|---|---|---|
NOT_STARTED |
No verification session has been started yet. | Start KYC when the payout page unlocks the action. |
PENDING |
A verification session exists, or the verification is still in progress. | Continue the verification session if a verification link is available. |
IN_REVIEW |
Your submitted information is under review. | Wait for the review result. Payout can be requested only after approval and if all other payout conditions are still satisfied. |
APPROVED |
Your identity verification has been approved. | Return to the payout page and check that all payout conditions are still green. |
REJECTED |
The verification could not be approved. | Restart verification if available, using clearer documents or corrected information. |
EXPIRED |
The verification session expired before completion or decision. | Restart verification if available. |
What the KYC action can show
Depending on your current KYC status and payout eligibility, the payout page can show different actions.
| Action | Meaning | Typical status |
|---|---|---|
| Start | No active verification is available and you can start a new session. | NOT_STARTED |
| Continue | A verification session exists and you can continue it. | PENDING or sometimes IN_REVIEW if a link is still available |
| Wait | Your verification is under review and no immediate action is needed. | IN_REVIEW |
| Retry | The previous verification was rejected or expired, and a new attempt may be needed. | REJECTED or EXPIRED |
| None | KYC is already complete or not required for the current payout flow. | APPROVED or not required |
What you may need to verify
The exact requirements can depend on your country, document type, and the verification partner's flow. In most cases, you should be ready with:
- A government-issued photo ID, such as a passport, national ID card, or driver's license where supported.
- A clear camera, such as a smartphone camera or webcam.
- A live selfie or liveness check.
- Good lighting and a stable internet connection.
Use good lighting. Keep the document flat. Avoid glare. Make sure all four corners are visible. Use your real legal information and complete the selfie or liveness step carefully.
How long does verification take?
Some verifications are completed quickly, while others can require additional review. FairTicks does not guarantee instant approval because the decision depends on the verification process and review result.
If your status is IN_REVIEW, wait for the review to complete.
If the dashboard does not update immediately after you return from the verification page, give it a little time and refresh the payout page.
Do not start multiple sessions at the same time. If you already have a pending session, use the continue action when available.
What if KYC is rejected?
A rejected KYC status means the verification could not be approved. This does not automatically mean the account is closed, but payout cannot proceed until identity verification is approved.
Common reasons include:
- Document image is blurry, cropped, or has glare.
- Document is expired or unsupported.
- Selfie or liveness check does not match clearly.
- Information submitted does not match the document.
- The verification provider requires a clearer submission.
1. Read the reason shown in the dashboard, if available.
2. Prepare a clearer document image.
3. Use better lighting.
4. Restart verification if the payout page allows retry.
5. Contact support if you believe the rejection is incorrect or unclear.
What if the KYC session expires?
A session can expire if it is not completed in time.
If that happens, your status can become EXPIRED, and you may need to start a new verification session.
An expired KYC session does not automatically breach your account. It only means payout cannot move forward until identity verification is completed.
Privacy and KYC data
KYC data is used for identity verification, payout compliance, fraud prevention, account security, and dispute prevention. FairTicks stores the verification outcome and limited verification details needed to support the payout process.
Verification information is not shown to other traders and is not used for public leaderboards or marketing profiles.
Do not send identity documents through chat or public support channels unless FairTicks explicitly asks you to use a secure method. Complete KYC through the official verification flow shown in your dashboard.
Common mistakes to avoid
| Mistake | Why it creates problems | Better approach |
|---|---|---|
| Trying to complete KYC before payout eligibility | The button can stay locked until other payout conditions are complete. | Use the payout page checklist to complete the missing conditions first. |
| Leaving open positions before payout | Open positions block payout and can keep KYC locked. | Close all positions before payout eligibility review. |
| Submitting blurry documents | The verifier may not be able to approve the identity check. | Use clear lighting and make the full document visible. |
| Starting multiple sessions | This can create confusion about which session is current. | Continue the existing session when available. |
| Assuming KYC approval guarantees payout | KYC is only one payout condition. | Check all payout conditions again after KYC approval. |
Common questions
“Why is the KYC button locked?”
KYC becomes available once all other payout conditions are completed for that account. Check the payout page to see which condition is still missing.
“Can I do KYC before I pass Training?”
No. KYC is not required before Training pass. It becomes relevant later, before payout from an eligible Live / Straight account.
“Can I do KYC immediately after Live generation?”
Not necessarily. KYC unlocks when the other payout conditions are completed. A newly created Live / Straight account may still need Live / Straight account days, trading days, NP Score, consistency, eligible profit, no open positions, and other conditions.
“Do I need KYC for every payout?”
KYC is stored at user level. Once approved, it can normally be used for future payout checks under the same user account. Additional review may still be required if FairTicks needs it for compliance, security, or account-protection reasons.
“Is KYC required on every account I own?”
No. KYC is per user, not per individual trading account. However, each payout request still depends on the eligibility of the specific Live / Straight account.
“My KYC is approved. Why can’t I request payout?”
KYC approval is only one condition. Payout can still be blocked by open positions, pending payout, minimum Live / Straight account days, minimum trading days, NP Score, consistency, minimum eligible profit, invalid profit split, wallet issues, or account status.
“My KYC is pending. What should I do?”
If a verification link is available, continue the verification. If your status is under review, wait for the result.
“My KYC was rejected. Can I try again?”
In many cases, you can restart verification from the payout page. Use clearer documents and make sure your selfie or liveness step is completed carefully.
“My KYC session expired. What should I do?”
Restart verification if the payout page allows retry. An expired verification session does not automatically breach your trading account.
“Which verification provider does FairTicks use?”
FairTicks currently uses Didit as its identity verification provider. The provider may display its own hosted verification flow during the process.
“Should I send my passport or ID to support?”
No. Use the official verification flow from your dashboard. Do not send identity documents through unsecured messages unless FairTicks explicitly provides a secure method.
Summary
KYC is the identity verification step required before payout. It is not required before purchase, trading, or Training pass. It becomes available when the Live / Straight account is otherwise ready for payout review.
Once KYC is approved, return to the payout page and confirm that all other payout conditions are still satisfied.
KYC is a user-level payout verification step that unlocks when your account is otherwise close to payout eligibility.
KYC is required for payout, not for Training.
Complete KYC when the payout page unlocks it, then return to the payout checklist to confirm that all conditions are still satisfied.
Verification keeps failing or the status looks stuck?
Check the KYC status and the latest message shown in your dashboard first. If it is still unclear, contact support with your account number and verification session reference when available.